Independent online-provider review
A broad medication menu with an asynchronous-first experience
Start here, then add up to two more providers.
The cost stack
From about $298/mo before higher medication tiers
Membership
$39 first month; $149/mo thereafter
Medication
Published medication prices start at $149/mo for select options
Commitment
Recurring monthly membership
Cost clarity
High
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Our verdict
Hims offers a wide published medication menu and a streamlined online experience. Compare the all-in ongoing cost carefully: the recurring membership is required and medication is billed separately.
Best for
People who prefer an online intake and messaging-based care experience with several medication formats to discuss with a provider.
Program details
At a glance
Reputation evidence
Company reviews, complaint records, and a niche patient-community survey answer different questions. We show each separately, reduce tiny samples, and cap the community layer so popularity cannot replace program evidence.
Profile matched3.0/5
8,819 reviews
29% are 1-star reviews.
Companywide Trustpilot rating matched to hims.com. Reviews include Hims services beyond weight loss.
Better Business Bureau
Closed in 12 months
1,204
BBB customer reviews
3.74/5
BBB complaints repeatedly allege subscription or cancellation charges, confusion between membership and medication pricing, order or packaging issues, and support problems. The profile covers Hims & Hers broadly, not only weight loss. These are consumer allegations, not findings of fact.
Recurring themes in submitted complaints
Reddit community survey
Not measuredThe referenced survey focuses on compounded-tirzepatide providers. Absence stays neutral rather than counting against care models the survey was not designed to compare.
Complaints and Scam Tracker reports contain consumer allegations, not findings of fact. Community surveys are self-selected snapshots. We consider themes, recency, response outcomes, sample size, and disagreement across sources.
Care process
Complete the online health questionnaire
An independent provider reviews the intake
Receive a treatment recommendation if eligible
Use messaging and ongoing clinical check-ins
Score breakdown
Evidence rail
These are the provider-owned pages used for the pricing and program details above. We preserve the date checked because programs change.
Patient experience
Editorial scores and paid placement do not affect these reviews.
Build your shortlist
Live physician care backed by unusually consistent community and review evidence
4.7/5 · 100BBB · 2 complaintsOverall score
98/100 transparency
The deepest pharmacy-and-dose price menu in this comparison
4.6/5 · 131BBB · 3 complaintsOverall score
95/100 transparency